Return and Shipping

1. General Terms
By placing an order through our website, you agree to the following terms and conditions. Please read them carefully before making a purchase. We reserve the right to update or modify these terms at any time without prior notice. All changes will be posted on this page.

2. Product Sales

All products sold are FINAL SALE and NON-RETURNABLE due to their sensitive nature.
Once a product has been removed from our store premises, it cannot be resold as new.
Tools, once sold and warranty activated, cannot be returned or resold as new.
Please verify all product specifications, compatibility, and intended use before purchasing.

3. No Refund Policy

We do not offer refunds or store credits for any products or tools after purchase.
We do offer 14 days EXCHANGE ONLY for sealed products in the original box.
This policy is in place to ensure product integrity, hygiene standards, and compliance with safety regulations.
In case of a manufacturer defect covered under warranty, repairs or replacements will be handled in accordance with the manufacturer’s warranty terms (see Section 4).

4. Warranty

Certain machines may include a manufacturer’s warranty.
Warranty coverage begins from the date of purchase once activated.
Warranty services (repair or replacement) are provided according to the manufacturer’s guidelines and require proof of purchase.
Damage caused by misuse, neglect, unauthorized repair, or modification is not covered.
Straight Ahead Hair Tools: All hair tools by Straight Ahead come with a lifetime warranty. To qualify, the item must be returned with its original box, and shipping and restocking fees apply.

5. Shipping Policy

All orders are processed within 5 business days after payment is received.
Products are shipped via USPS unless otherwise specified.
Once shipped, tracking information will be provided via email.
We are not responsible for delays caused by the carrier, customs, weather conditions, or other circumstances beyond our control.
Shipping costs are non-refundable.
Sales tax will be calculated based on the shipping address provided at checkout.

6. Damaged or Defective Items

All items are inspected before shipping.
If your product arrives damaged due to shipping, please notify us within 48 hours of delivery with photos and order details.
Claims submitted after 48 hours will not be eligible for review.

7. Privacy Policy

We collect and store only the information necessary to process your order and provide customer service.
Your personal information will not be sold, traded, or disclosed to third parties except as required by law.
We use secure payment processing to protect your information.

8. Payment Terms

All prices are listed in U.S. dollars and are subject to change without notice.
Payment must be made in full at the time of purchase.
We accept major credit/debit cards and other payment methods listed at checkout.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Always follow product instructions and safety guidelines.

10. Governing Law

These terms are governed by the laws of the state in which our business is registered.
Any disputes will be resolved in the appropriate courts of that state.